Contact Center as a Service
Cloud-based contact center platforms that provide omnichannel customer interaction management without on-premises infrastructure.
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Nextiva CCVerified
Unified Communications
Nextiva provides unified business communications with VoIP, contact center, and customer engagement tools.
View ProfileScorebuddyVerified
Business Intelligence (BI)
Scorebuddy is a quality assurance platform for contact centers with flexible scorecards, coaching tools, customer surve...
View ProfileRingCentralVerified
Digital Workspace Platforms
RingCentral is a cloud-based business communications platform that provides unified phone, video, messaging, and contac...
View ProfileAssembledVerified
Workforce Engagement Management
Assembled provides modern workforce management for support teams with AI-powered forecasting, scheduling, and real-time...
View ProfileRingCentralVerified
Unified Communications
RingCentral is a leading UCaaS platform providing cloud-based phone, video meetings, team messaging, and contact center...
View ProfileObserve.AIVerified
Workflow Automation
Observe.AI provides AI-powered conversation intelligence for contact centers with real-time agent assist, QA automation...
View ProfileNICE CXoneVerified
Outbound Call Center
NICE CXone provides a comprehensive cloud contact center platform with ACD, IVR, WFM, QM, analytics, and AI-powered aut...
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Amazon ConnectVerified
Omnichannel Support
Amazon Connect is a cloud-based contact center service powered by AWS with AI-driven features, natural language underst...
View ProfileGenesys CloudVerified
Contact Center AI Observability
Genesys Cloud provides an AI-powered experience orchestration platform for contact centers with voice, digital, WEM, an...
View ProfileAspect (Alvaria) WFMVerified
Expert Witness Management
Aspect by Alvaria provides workforce optimization with forecasting, scheduling, quality management, and performance too...
View ProfileNICE CXoneVerified
Business Intelligence (BI)
NICE CXone is an enterprise-grade cloud contact center platform with omnichannel routing, workforce optimization, analy...
View ProfileFive9 CCaaSVerified
Contact Center AI Observability
Five9 is an intelligent cloud contact center platform with AI-powered virtual agents, omnichannel routing, workforce op...
View ProfileVonage BusinessVerified
Unified Communications
Vonage is a cloud communications platform offering unified communications, contact center, and communication APIs for b...
View ProfileFive9Verified
Contact Center AI Observability
Five9 provides an intelligent cloud contact center with AI-powered virtual agents, WFO, digital engagement, and analyti...
View ProfilePlayvoxVerified
Contact Center as a Service
Playvox is a contact center quality management platform with automated QA scoring, agent coaching, workforce management...
View ProfileSprinklr ServiceVerified
Digital Workspace Platforms
Sprinklr Service is an AI-powered digital customer service platform unifying voice, chat, email, social, and messaging...
View ProfileAircallVerified
Outbound Call Center
Aircall provides a cloud-based phone system with call center features, CRM integrations, and analytics for sales and su...
View ProfilePlivoVerified
IVR Systems
Plivo provides cloud voice and messaging APIs for building IVR, call center, and communications applications at competi...
View ProfileEvaluAgentVerified
Contact Center AI Observability
EvaluAgent is an AI-powered quality management platform for contact centers that automates conversation scoring, coachi...
View ProfileJustCallVerified
Outbound Call Center
JustCall provides an AI-powered phone system with calling, texting, call center features, and AI-driven coaching for bu...
View Profile8x8Verified
Customer Experience Platforms
8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and...
View ProfileVonage Business IVRVerified
IVR Systems
Vonage provides cloud IVR, contact center, and communications APIs enabling businesses to build custom interactive voic...
View ProfileDialpad Contact CenterVerified
Outbound Call Center
Dialpad AI Contact Center provides cloud-based call center software with real-time AI coaching, sentiment analysis, aut...
View ProfileVerint Speech AnalyticsVerified
Workflow Automation
Verint provides speech and text analytics for contact centers as part of its broader workforce engagement and CX automa...
View ProfileJustCallVerified
Outbound Call Center
JustCall provides an AI-powered phone system with calling, texting, and coaching for business teams.
View ProfileObserve.AIVerified
Business Intelligence (BI)
Observe.AI is a conversation intelligence platform offering AI-driven speech analytics, agent performance insights, aut...
View ProfileCloudTalkVerified
Outbound Call Center
CloudTalk provides cloud-based call center software with smart routing, IVR, call monitoring, and 70+ integrations for...
View ProfileCloudTalkVerified
Outbound Call Center
CloudTalk provides cloud call center software with smart routing, IVR, and AI transcription for business teams.
View ProfileSprinklr CCaaSVerified
Social Media Management
Sprinklr is a unified customer experience management platform with CCaaS capabilities across 30+ channels including voi...
View ProfileCalabrioVerified
Customer Insight Platforms
Calabrio provides workforce engagement management for contact centers with WFM, QM, analytics, and AI-powered insights.
View ProfileBaltoVerified
Contact Center AI Observability
Balto provides real-time speech analytics with AI that listens to contact center conversations, offering dynamic prompt...
View ProfileTalkdeskVerified
Customer Service Workforce Planning
Talkdesk provides an AI-powered cloud contact center with omnichannel routing, workforce management, and industry-speci...
View ProfileNextiva Contact CenterVerified
Unified Communications
Nextiva provides a unified business communications platform with VoIP, contact center, and customer engagement tools.
View ProfileWebex SuiteVerified
Unified Communications
Webex Suite by Cisco provides a unified cloud communications platform combining meetings, messaging, calling, events, a...
View ProfileTalkdeskVerified
Call Center Software
Talkdesk is a cloud-native contact center platform with industry-specific packages, AI-powered routing, real-time repor...
View ProfilePlayvoxVerified
Contact Center Workforce Management
Playvox provides workforce engagement solutions for digital-first contact centers with QA, WFM, coaching, and performan...
View ProfileCall Center StudioVerified
Outbound Call Center
Call Center Studio provides a cloud contact center platform powered by Google Cloud AI with IVR, omnichannel routing, a...
View ProfileDialpadVerified
Outbound Call Center
Dialpad is an AI-powered business communications platform that provides cloud phone, video conferencing, contact center...
View ProfileZoom Contact CenterVerified
Unified Communications
Zoom Contact Center is an AI-powered CCaaS built on Zoom's unified communications platform with omnichannel routing, an...
View ProfileCloudTalkVerified
Outbound Call Center
CloudTalk is a cloud-based business phone system and call center platform with AI features, call analytics, IVR, and in...
View ProfilePlayvox WFMVerified
Workforce Management
Playvox WFM provides workforce management for digital-first contact centers with forecasting, scheduling, adherence tra...
View ProfileNextiva CCaaSVerified
Unified Communications
Nextiva is a unified business communications platform with contact center capabilities, combining voice, video, chat, a...
View ProfileAvayaVerified
Contact Center AI Observability
Avaya is an enterprise communications platform providing cloud-first contact center solutions that unify chat, voice, S...
View ProfileAmplifAIVerified
Content Performance Analytics
AmplifAI connects speech analytics, sentiment, and conversation insights to automated QA, coaching workflows, and perfo...
View ProfileNICE WFMVerified
Workforce Management
NICE Workforce Management provides AI-driven forecasting, scheduling, and real-time adherence monitoring for contact ce...
View ProfileDialpad UCaaSVerified
Unified Communications
Dialpad is an AI-powered unified communications platform with phone, video, messaging, and contact center capabilities...
View ProfileInjixoVerified
Workforce Management
Injixo provides cloud-based workforce management with AI forecasting, scheduling, and intraday management for contact c...
View ProfileWorkforce.comVerified
Time Tracking
Workforce.com provides scheduling, time tracking, and payroll management in one platform for call centers and shift-bas...
View ProfileGenesys Cloud CXVerified
Omnichannel Support
Genesys Cloud CX is an enterprise contact center platform with AI-powered routing, emotion analytics, workforce engagem...
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