E-Commerce Customer Service

Customer service platforms with features specifically designed for online retail support needs.

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E-Commerce Customer Service Products

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Zoho Zia for Desk logo
Zoho Zia for DeskVerified
E-Commerce Customer Service
AI assistant within Zoho Desk providing sentiment analysis, anomaly detection, and auto-tagging for support.
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Gladly logo
GladlyVerified
E-Commerce Customer Service
Customer service platform built around people rather than tickets with AI-powered conversation management.
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Agora logo
AgoraVerified
Voice of the Customer
Agora provides real-time voice and video communication APIs used by developers to build interactive live streaming, vid...
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Dixa logo
DixaVerified
E-Commerce Customer Service
Conversational customer service platform with AI-powered routing, chatbots, and unified agent workspace.
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Lang.ai logo
Lang.aiVerified
E-Commerce Customer Service
AI-powered customer experience intelligence platform automating ticket tagging and routing with deep insights.
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Amazon CodeWhisperer logo
Amazon CodeWhispererVerified
Customer Experience Platforms
Amazon CodeWhisperer (now Amazon Q Developer) provides AI code generation and security scanning trained on Amazon and o...
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Abnormal Security logo
Abnormal SecurityVerified
Customer Experience Platforms
Abnormal Security uses behavioral AI to detect and prevent email attacks including business email compromise, phishing,...
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DigitalGenius logo
DigitalGeniusVerified
E-Commerce Customer Service
AI-powered customer service automation for e-commerce brands resolving common support queries automatically.
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Mavenoid logo
MavenoidVerified
E-Commerce Customer Service
AI-powered product support platform for hardware and electronics brands automating troubleshooting guides.
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Anthropic Claude logo
Anthropic ClaudeVerified
Customer Experience Platforms
Anthropic Claude is a family of AI assistants designed for thoughtful conversation, content creation, coding, and analy...
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8x8 logo
8x8Verified
Customer Experience Platforms
8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and...
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Stonly logo
StonlyVerified
E-Commerce Customer Service
Interactive knowledge base platform with AI-powered step-by-step guides for customer self-service.
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NICE CXone AI logo
NICE CXone AIVerified
E-Commerce Customer Service
Enterprise contact center platform with conversational AI, analytics, and workforce optimization.
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Idiomatic logo
IdiomaticVerified
E-Commerce Customer Service
AI customer intelligence platform categorizing support tickets and feedback to identify experience improvements.
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Front AI logo
Front AIVerified
E-Commerce Customer Service
AI-powered customer operations platform with shared inbox, automated workflows, and AI-drafted replies.
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Freshdesk Freddy logo
Freshdesk FreddyVerified
E-Commerce Customer Service
AI engine within Freshworks providing auto-triage, suggested responses, and sentiment detection for support.
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Amazon SES logo
Amazon SESVerified
Email Deliverability Tools
Amazon Simple Email Service (SES) is a cost-effective cloud email service for sending transactional, marketing, and bul...
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Ably logo
AblyVerified
Voice of the Customer
Ably is a realtime infrastructure platform providing pub/sub messaging, presence, and push notifications for building c...
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Advarra logo
AdvarraVerified
Voice of the Customer
Advarra provides clinical trial technology and services including IRB review, CTMS, site payments, and participant enga...
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Help Scout AI logo
Help Scout AIVerified
E-Commerce Customer Service
AI features within Help Scout summarizing conversations and drafting customer support replies.
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Kustomer logo
KustomerVerified
E-Commerce Customer Service
AI-powered CRM for customer service providing timeline-based customer views with intelligent automation.
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Anyscale logo
AnyscaleVerified
Learning Management
Anyscale provides the managed platform for Ray, the open-source distributed computing framework, enabling teams to scal...
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Airplane logo
AirplaneVerified
Voice of the Customer
Airplane is a developer-first platform for building internal tools with a library of UI components, SQL queries, API ca...
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Aider logo
AiderVerified
Customer Experience Platforms
Aider is an open-source AI pair programming tool that works in the terminal with any LLM to edit code in your local git...
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Talkdesk AI logo
Talkdesk AIVerified
E-Commerce Customer Service
AI-powered cloud contact center platform with virtual agents, agent assistance, and analytics.
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Akamai logo
AkamaiVerified
Content Performance Analytics
Akamai is the world's largest CDN and edge computing platform, delivering and securing web content, applications, and A...
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Kayako logo
KayakoVerified
E-Commerce Customer Service
Unified customer service platform with AI-assisted ticketing, live chat, and self-service capabilities.
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Alma logo
AlmaVerified
Customer Experience Platforms
Alma is a cloud-based student information system for K-12 schools providing enrollment, attendance, gradebook, scheduli...
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AfterShip logo
AfterShipVerified
Carrier Management
AfterShip provides shipment tracking, delivery date prediction, returns management, and shipping protection for e-comme...
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BoldDesk logo
BoldDeskVerified
E-Commerce Customer Service
AI-powered helpdesk software by Syncfusion with automated ticket routing and knowledge base suggestions.
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DevRev logo
DevRevVerified
E-Commerce Customer Service
AI-native platform unifying customer support with product development through intelligent ticket routing.
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AI SDK logo
AI SDKVerified
Voice of the Customer
Vercel AI SDK is a TypeScript toolkit for building AI-powered user interfaces with support for streaming, tool calling,...
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Hiver AI logo
Hiver AIVerified
E-Commerce Customer Service
Gmail-based helpdesk with AI-powered email categorization and auto-assignment for customer support teams.
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SupportLogic logo
SupportLogicVerified
E-Commerce Customer Service
AI platform for customer support predicting escalations and extracting sentiment signals from support tickets.
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Ahrefs Webmaster Tools logo
Ahrefs Webmaster ToolsVerified
Customer Experience Platforms
Ahrefs Webmaster Tools provides free website auditing and backlink monitoring for site owners using Ahrefs' comprehensi...
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Tidio AI Lyro logo
Tidio AI LyroVerified
E-Commerce Customer Service
AI customer service chatbot by Tidio that learns from help center content to resolve queries automatically.
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Siena AI logo
Siena AIVerified
E-Commerce Customer Service
AI customer service agent for e-commerce handling conversations with empathy and brand-aligned personality.
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Helpshift logo
HelpshiftVerified
E-Commerce Customer Service
AI-powered customer service platform for mobile-first brands with in-app messaging and automation.
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TheLoops logo
TheLoopsVerified
E-Commerce Customer Service
AI platform for support operations providing predictive intelligence, auto-QA, and agent copilot features.
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Algolia logo
AlgoliaVerified
Customer Experience Platforms
Algolia is a hosted search and discovery API platform that provides fast, relevant search experiences with AI-powered r...
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Freshdesk Freddy AI logo
Freshdesk Freddy AIVerified
E-Commerce Customer Service
AI assistant within Freshdesk automating ticket routing, suggesting responses, and summarizing conversations.
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Ada logo
AdaVerified
Voice of the Customer
Ada provides an AI agent that resolves customer service inquiries automatically across chat, email, voice, and social c...
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Intercom Fin AI logo
Intercom Fin AIVerified
E-Commerce Customer Service
AI customer service agent resolving support queries instantly using company knowledge with human escalation.
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AFFiNE logo
AFFiNEVerified
Data Privacy Analytics
AFFiNE is an open-source workspace combining documents, whiteboards, and databases in a local-first, privacy-focused pl...
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