Intercom is an AI-first customer service platform providing live chat, AI chatbots, help center, and proactive messaging. Its Fin AI Agent handles customer inquiries autonomously while human agents manage complex issues.
Pricing
$29-132 / seat / month
Reviews
2,500+
Founded
2011
Team Size
501-1,000 employees
Current Deal
14-day free trial, 90% off for eligible startups
About Intercom
Intercom is the leading AI-first customer service platform that transforms how businesses interact with their customers. Its Fin AI Agent resolves customer questions instantly using your support content, while seamlessly handing off complex issues to human agents.
The platform's Messenger provides customizable live chat and messaging that can be embedded in websites and mobile apps. The shared inbox centralizes conversations from email, chat, social media, and phone with collaboration tools for support teams.
Intercom's proactive support features include targeted messages, product tours, surveys, and tooltips that help customers before they need to reach out. The help center provides searchable articles and guides with AI-powered suggestions.
With advanced reporting, custom bots, and a robust API, Intercom adapts to businesses of all sizes. Its startup program offers up to 90% off, making enterprise-grade customer service accessible to early-stage companies.
Pricing
$29-132 / seat / month
Essential: $29/seat/month (annual) - Messenger, Fin AI, shared inbox
Advanced: $85/seat/month (annual) - Automation, multiple inboxes, 20 Lite seats
Expert: $132/seat/month (annual) - SSO, HIPAA, multi-brand, 50 Lite seats
Fin AI Agent: $0.99 per resolution
