ServiceNow

ServiceNow is the leading digital workflow platform that enables enterprises to automate and optimize IT services, employee experiences, customer operations, and security processes. The Now Platform serves as a unified foundation for building and running workflows across the organization.

Core products include IT Service Management (ITSM) for incident, problem, and change management; IT Operations Management (ITOM) for infrastructure visibility and event management; and IT Asset Management (ITAM) for hardware and software lifecycle tracking.

Beyond IT, ServiceNow extends into HR Service Delivery, Customer Service Management, Security Operations, and integrated risk management. The platform's AI capabilities include virtual agents, predictive intelligence, and Now Assist generative AI features.

ServiceNow's workflow engine, integration hub, and app engine enable organizations to build custom applications and automate processes across departments without traditional coding.

ITSM Standard: Custom pricing - Core service management

ITSM Professional: Custom pricing - Advanced ITSM capabilities

ITSM Enterprise: Custom pricing - Full suite with AI and analytics

Pricing is typically per-user, per-year with enterprise negotiation.