SolarWinds Service Desk is a cloud-based ITSM solution that provides incident management, asset management, and IT service delivery for IT teams of all sizes.
Pricing
$39-99 / agent / month
Reviews
1,800+
Founded
1999
Team Size
1,001-5,000 employees
Current Deal
20% off annual plans for new customers
About SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform that provides comprehensive ITSM capabilities with an emphasis on ease of use and fast time-to-value. The platform is ITIL-ready and Pink Verified for core ITSM processes.
Key capabilities include incident management with intelligent ticket routing, IT asset management with automated discovery and dependency mapping, change management with risk assessment, and a self-service portal with a knowledge base.
The platform provides benchmark analytics that compare an organization's service desk performance against industry peers, helping identify improvement opportunities. AI-powered features suggest solutions based on historical resolutions.
SolarWinds Service Desk is part of the broader SolarWinds IT management portfolio, integrating with network monitoring, server management, and security tools for unified IT visibility.
Pricing
$39-99 / agent / month
Essentials: $39/agent/month - Incident management, knowledge base
Advanced: $79/agent/month - Adds change management, custom roles
Premier: $99/agent/month - Visual CMDB, API access, automations