Zendesk is a leading customer service platform that provides ticketing, messaging, help centers, and AI-powered automation. It enables businesses to deliver omnichannel support experiences.
Pricing
custom
Reviews
N/A
Status
Vetted
Active Offers
1
Current Deals
Zendesk Special Offer
14-day free trial; 6 months free for eligible startups
Custom pricing
About Zendesk
Zendesk is the world's most popular customer service platform, trusted by over 100,000 businesses to deliver exceptional support experiences. It unifies customer conversations across email, chat, phone, social media, and messaging apps in a single workspace.
The platform's ticketing system provides intelligent routing, SLA management, and automated workflows that help support teams work efficiently. Zendesk's AI agent, Fin, can resolve customer issues autonomously while the Copilot assists human agents with suggested responses and knowledge articles.
Zendesk Guide powers self-service with customizable help centers, community forums, and AI-powered search. The analytics suite provides real-time dashboards, customer satisfaction tracking, and workforce management insights.
With a marketplace of over 1,500 apps and integrations, Zendesk connects with CRMs, e-commerce platforms, and productivity tools. Its enterprise features include advanced security, sandbox environments, and custom roles for complex organizational needs.
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Stack Design
Case Studies
Case studies are generated automatically when customers purchase through Cubbie. Vendors who claim this profile will see case studies appear here as transactions complete.
