BMC Helix
BMC Helix is an AI-driven IT service and operations management platform providing ITSM, ITOM, and observability capabilities for large enterprises.
Pricing
custom
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Status
Vetted
Active Offers
1
Current Deals
BMC Helix Special Offer
20% off when switching from a competitor
Custom pricing
About BMC Helix
BMC Helix is a comprehensive IT management platform that combines IT service management, IT operations management, and observability in a cloud-native, AI-driven solution. It is the evolution of BMC's Remedy platform, rebuilt for modern cloud environments.
BMC Helix ITSM provides intelligent ticket management, knowledge-centered service, and multi-cloud service orchestration. The platform uses AI and machine learning for automatic ticket classification, assignment, and resolution prediction.
BMC Helix Operations Management delivers AIOps capabilities including event correlation, root cause analysis, and automated remediation. The platform integrates with major cloud providers and monitoring tools for unified observability.
BMC Helix ITSM is ITIL 4 certified and supports complex enterprise environments with multi-tenancy, role-based access, and extensive customization capabilities.
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